Privacy Policy

We understand that your privacy is important to you, and we take it seriously. This Privacy Policy outlines how we collect, use, disclose and protect your personal information when you use our services.

Information We Collect

We may collect various types of information from you when you use our services including:

Personal information such as your name, email address, phone number, address etc.
Payment information such as your credit card number and billing address.

How We Use Your Information

We may use your personal information for the following purposes:

To process and fulfill your bookings and orders.
To communicate with you about your bookings and provide customer support.
To send you promotional emails and other marketing materials.
To improve our booking system and customer experience
To comply with applicable laws and regulations.

We will not sell, rent or share your personal information with third parties for their own marketing purposes without your explicit consent.

Booking Deposits

A £50 booking deposit is required for all appointments. This is redeemable from the treatment cost, however in the event of no treatment, we will not refund the deposit as this will be used as the consultation fee.

In the event of a no-show or when there is less than 24 hours’ notice of appointment cancellation or change we reserve the right to withhold your deposit.

Cancellation Policy

We kindly ask for a minimum of 24 hours notice when changing or cancelling appointments. We send appointment reminders via email 24 hours prior to your appointment date so please inform us of any changes as soon as possible.

Failure to give at least 24 hours notice for an appointment change or cancellation may result in your £50 deposit being used as the cancellation fee.